Privacy Policy

1. Who We Are

Rak Reuan is a family legal services practice located at 240 Charoen Nakhon Road, Khlong San, Bangkok 10600, Thailand. You may reach us by telephone at +66 2 438 9162 or by email at [email protected]. We are the data controller for the personal information described in this policy.

2. Information We Collect

We collect personal information only when there is a clear and legitimate reason to do so. The types of information we may gather include:

• Contact details — your name, telephone number, and email address, provided when you reach out to us through our website or by phone.
• Matter details — a brief description of your situation, as you choose to share it, so we can understand how to help.
• Technical data — standard server logs and cookie data relating to how our website is used. This is described further in our Cookie Policy.

We do not ask for more than is necessary, and we do not collect sensitive categories of data (such as health or financial records) unless you choose to share them as part of explaining your circumstances.

3. How We Use Your Information

Information you provide is used for the following purposes:

• To respond to your enquiry and communicate with you about our services.
• To prepare and deliver the legal services you have engaged us for.
• To comply with our legal and professional obligations.
• To improve our website and understand how visitors use it (using anonymised analytics only).

We do not use your information for automated decision-making, profiling, or any form of unsolicited marketing without your clear agreement.

4. Legal Basis for Processing

We process your personal data on the following grounds, in accordance with applicable Thai and international data protection standards:

• Your consent — where you have provided information voluntarily through our contact form or by reaching out to us directly.
• Performance of a contract — where processing is necessary to deliver a service you have engaged us to provide.
• Legitimate interests — for example, maintaining the security of our systems and understanding general patterns of website use.
• Legal obligation — where we are required to retain or disclose information by law or by our professional regulatory obligations.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

In some circumstances we may share information with trusted service providers who assist us in operating our website or running our practice — for example, our website hosting provider or email platform. These providers are bound by confidentiality obligations and may only use your data as instructed by us.

We may also disclose information if required to do so by Thai law or by a court order, or where necessary to protect the rights or safety of a person.

6. How Long We Keep Your Information

We retain client and enquiry records for as long as is necessary to fulfil the purpose for which they were collected, and thereafter only as required by our professional obligations or applicable law. In most cases, records relating to a matter are kept for a period of seven years from the conclusion of that matter.

Website technical data (server logs, cookie data) is retained for a shorter period, generally no more than thirteen months.

7. Your Rights

You have a number of rights in relation to your personal information. These include the right to:

• Request a copy of the information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request that we delete your information, where there is no overriding legal reason for us to retain it.
• Object to or restrict the way we process your data in certain circumstances.
• Withdraw your consent at any time, where consent is the basis on which we process your information.

To exercise any of these rights, please contact us at [email protected] or by calling +66 2 438 9162. We will respond to your request within a reasonable time and without charge.

8. Security

We take reasonable technical and organisational steps to protect your information against loss, misuse, or unauthorised access. Our website uses HTTPS encryption for data in transit. Access to personal records within our practice is restricted to those who need it for their work.

While we take these precautions, no transmission over the internet can be considered entirely without risk, and we cannot give absolute assurances about the security of information sent to us electronically.

9. Cookies

Our website uses cookies to help it function correctly and to understand how it is used. You can find full details in our Cookie Policy. You may manage your cookie preferences through the consent panel that appears when you first visit our site.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before submitting any personal information to them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page shows when it was last revised. We encourage you to review this page periodically if you wish to stay informed.

12. Contact Us

If you have any questions about this policy, or about how we handle your information, we welcome you to get in touch:

• Email: [email protected]
• Phone: +66 2 438 9162
• Address: 240 Charoen Nakhon Road, Khlong San, Bangkok 10600, Thailand

We are happy to answer your questions and will always treat your enquiry with care and respect.